Yesterday the reply from ATOS arrived on my doorstep, bringing with it the usual dread. I thought about paraphrasing the content but have decided to reproduce the response in full as it reads.
Feel free to make of the content what you will but please make any comments you want, particularly if this in any way is similar yo your case, or that or someone you know. I aim to collate feedback for further evidence of the disregard ATOS treat us with; so please if you do not want me to use your name let me know or post anonymously.
Dear Ms Linney,
I am writing further to Rhian Davies’ letter of the 29th June in response to your
concerns regarding your Work Capability Assessment (WCA) appointment.
I am sorry that on this occasion Atos is unable to meet your request for an
audio recording of your Work Capability Assessment on 20107/2012.
The Department for Work and Pensions has asked Atos Healthcare to try and
accommodate requests for audio recordings where this is made in advance of
the assessment. A limited facility to audio record was introduced by the
Department for Work and Pensions at a time when only small numbers of
requests.were anticipated and since that time the number of requests has
increased significantly. This has put pressure on our ability to provide
sufficient capacity to meet all requests. The DWP have therefore requested
that we inform customers when a recording cannot be made, and in these
circumstances, that the WCA process should continue. This will ensure your
claim is dealt with in a timely manner. The DWP decision maker will take into
account all available evidence in deciding your claim.
In view of security and confidentiality considerations Atos does not permit the
recording of WCAs by a customer using their own recording devices.
However, it is permissible for you, or your representative, to take notes during
an assessment for your own use.
The DWP are currently looking at ways to improve the availability of audio
recording in the short term and Atos Healthcare remains committed to assist
the DWP in the evaluation of the audio recording of Work Capability
Assessments later in the year.
Customer Relations Manager
On behalf of Natalie Gorshkov-Vickers
Lets work together to prove what we’ve been saying for years now, ATOS don’t give A TOSS!
Please visit my petition site: change.org/ATOS