Before Christmas I attended an emergency interim appointment with my psychotherapist, (I’m still waiting regular appointments 2 years after referral); this was due to my continuous depression and dissociation becoming dangerous, I was constantly fighting thoughts of suicide . Because the S word was used, my therapist was obliged to write to my GP, which then led to my carer being compelled to inform the DWP of a change in my circumstances; what amazed me was, this reported change resulted in me having to complete a new claim!
Why the DWP feel a deterioration in mental health would be helped by having to go through the process of a new claim I’ve no idea? Anyway my carer duly filled in the form, and on page 31, other information, he stated HE was both my full time carer and would be acting as my representative, this was then sent off along with the appropriate report from my therapist.
I received a home visit fairly quickly from a pleasant man, who after numerous requests as to his qualifications, reluctantly admitted he was a paramedic; when it came to him asking me about my mental health he decided it would be a good idea to tell me of his experiences of dealing with people who had taken their own lives. In truth all this did, was inform me where not to carry out my thoughts, and in no way made me feel any more positive; if anything it caused me to focus on my suicide plan even more.
Two weeks ago the dreaded brown envelope arrived with the decision; which along with the usual errors of the decision makers (DM) not reading the information, this unknown DM had in their wisdom, determined, because I am still on the waiting list for regular therapy, my mental health wasn’t too bad!
As if this wasn’t enough to deal with, the same day my daughter phoned and said she had also received a copy of my decision; I went ballistic. The whole reason for Tony, my partner dealing with everything was because I didn’t want my daughter knowing just how ill I was.
As this was a Saturday, I stressed until the Monday morning when Tony rang to request a copy of the assessors report, he also asked why my information had been sent out to another person; the call centre operative checked and apparently a decision maker had decided to change him as my rep and add my daughter instead?!!
A complaint was immediately written and sent off and we’re awaiting the response; so be warned, if you have a change in circumstances be prepared to go through yet another claim and hope your info doesn’t get sent to anyone else.
I’ll update this when the reply arrives.