On Wednesday at around 1.pm, I received a phone call from a woman informing me she was coming to assess me at home that day at 2.30.pm – It turned out she was from Capita.
I refused, explaining I’d had no notice of the appointment and I wasn’t prepared, after her attempts to persuade me to go along with the visit failed, I immediately phoned Capita. The woman I spoke with there stated a letter about this appointment had been sent on September 6 – I’m still waiting.
The assessment has been rearranged for October and a letter is on its way, but…as the only mail I’ve received from Capita took 2 weeks+ to arrive – I’m not holding my breathe.
I immediately posted this up in Facebook and have received several comments saying others had had similar experiences, below is one example
“i had nurse just turn up at my door wanting to do mine,no letter or phone call,was sent away with a flea in her ear,by my carer,was rearranged and on the day,they tried to move appointment forward two hours with out asking,wouldn’t see them til arranged time,its all a game to them,but they cannot treat sick people this way, hope your assessment goes ok,when you do have itx”
The messages I have are beginning to form a pattern, it appears it is not uncommon for Capita to turn up on your doorstep without warning, to carry out a PIP assessment.
If this happens to you or someone you know, I suggest you do as we have, refuse to let them in and insist they follow their procedure which states:
“You will receive a letter with an appointment for a face to face consultation or member of our booking team may contact you by phone to arrange this with you. (their emphasis)
I was hoping Capita weren’t going to be another ATOS but…it seems the games are under way!
Please let me know if you experience a similar incident – I’m keeping an eye on this!